Refund Policy
Our commitment to customer satisfaction
✓ 30-Day Money-Back Guarantee
We stand behind our service with a 100% satisfaction guarantee. If you're not completely satisfied with your International Driving Permit, we'll refund your money within 30 days of purchase—no questions asked.
Refund Eligibility
Your refund request must meet ALL of the following criteria:
Timing Requirements:
- Request must be submitted within 30 days of purchase date
- Refund requests received after 30 days cannot be processed
Digital IDP Refunds:
- Document must NOT have been downloaded
- Document must NOT have been viewed or accessed
- Document must NOT have been used for any travel or driving purposes
Printed IDP Refunds:
- Item must NOT have been shipped to you
- If item has been shipped, return shipping costs apply
- Item must be in original, unused condition
- Item must NOT have been used for travel or driving purposes
⚠️ Non-Refundable Circumstances:
- IDP has been downloaded or accessed (digital)
- IDP has been used for travel or driving purposes
- IDP has been printed or physically altered
- Refund request submitted after 30 days
- Order placed by mistake (customer error)
- Customer changed their mind after using the service
- Duplicate orders (customer's responsibility to verify)
How to Request a Refund
Step 1: Contact Customer Support
Email us at [email protected] with the subject line: "Refund Request - [Your Order Number]"
Include the following information:
- Your full name
- Order number
- Email address used for purchase
- Date of purchase
- Reason for refund request
Step 2: Provide Documentation
Depending on your request, you may need to provide:
- Screenshot of your order confirmation email
- Proof that the document was not downloaded (for digital IDP)
- Photos of the unopened package (for printed IDP)
- Any other relevant documentation
Step 3: Refund Review
Our customer service team will review your refund request within 2-3 business days. We will send you an email confirming whether your refund has been approved or denied.
Step 4: Refund Processing
If your refund is approved, we will process it immediately. The refund will be credited to your original payment method.
Refund Timeline
Submit Request
Send your refund request via email immediately
Review Period: 2-3 Business Days
Our team reviews your request and documentation
Approval/Denial: 1 Business Day
Receive email notification of decision
Refund Processing: 5-10 Business Days
Refund is processed to your original payment method
Refund Appears: 10-15 Business Days
Refund appears in your bank account or credit card
Partial Refunds
In some cases, we may issue a partial refund:
- Printed IDP with return shipping: Full refund minus return shipping costs
- Partially used service: Refund calculated based on services used
- Promotional discounts: Refund based on actual amount paid
Exchange Policy
If you received a defective or incorrect document, we will replace it at no additional cost. Please contact us within 7 days of receiving your order with photos or details of the issue.
For exchanges, we will:
- Send you a replacement document immediately
- Cover all shipping costs for the replacement
- Provide expedited delivery at no extra charge
Special Circumstances
Lost or Damaged Shipments
If your printed IDP is lost or damaged in transit, we will replace it at no cost. Please provide tracking information and photos of the damaged package.
Duplicate Orders
If you accidentally placed duplicate orders, contact us immediately. We can cancel the duplicate order and issue a full refund before processing.
Billing Errors
If you were charged incorrectly or multiple times, we will refund the overcharge immediately upon verification.
Frequently Asked Questions
Q: Can I get a refund if I've already used my IDP?
No. Once the IDP has been used for travel or driving purposes, it is no longer eligible for refund. The 30-day guarantee covers unused documents only.
Q: How long does it take to receive my refund?
After approval, refunds are processed within 5-10 business days. It may take an additional 5-10 business days for the refund to appear in your account, depending on your bank.
Q: Can I request a refund after 30 days?
No. Refund requests must be submitted within 30 days of purchase. Requests received after this period cannot be processed.
Q: What if I need to return a printed IDP?
Printed IDPs can be returned for a refund. However, return shipping costs will be deducted from your refund. Please contact us for return shipping instructions.
Q: Will I be refunded if my IDP is lost in the mail?
Yes. If your printed IDP is lost or damaged in transit, we will replace it at no cost or issue a full refund at your request.
Need Help?
If you have any questions about our refund policy or need to request a refund, please contact us:
Email: [email protected]
Phone: +971 50 630 8922 | +44 7546 417559
Hours: 24/7 Customer Support
Average response time: 2-3 hours during business hours
Last Updated: January 2026