Return Policy
We stand behind our International Driving Permits with a hassle-free return process. Learn how to return physical items and what to expect.
Return Overview
We offer a straightforward return process for physical International Driving Permits. If you're not satisfied with your order or received a damaged item, we'll make it right.
30-Day Return Window
Returns accepted within 30 days of delivery
Free Return Shipping
We cover return shipping costs
Full Refund
Processed within 5-10 business days
Return Process
Initiate Return
Contact our support team at [email protected] or call +971 50 630 8922 within 30 days of delivery. Provide your order number and reason for return.
Receive Return Authorization
Our team will review your request and provide a Return Authorization (RA) number via email within 24 hours. This number must be included with your return shipment.
Ship Item Back
Pack the physical IDP booklet securely in its original packaging if possible. Include the RA number on the outside of the package. We'll provide a prepaid return shipping label via email.
Item Inspection
Once we receive your return, we'll inspect the item to verify its condition. This typically takes 3-5 business days.
Refund Processing
Upon approval, we'll process your refund to the original payment method. Refunds are typically completed within 5-10 business days after inspection.
Return Eligibility
Items Eligible for Return
- Physical IDP booklet in original condition
- Damaged or defective items
- Items not matching order description
- Unopened or unused items
Items NOT Eligible for Return
- Digital IDP files (non-refundable once delivered)
- Items returned after 30 days
- Items showing signs of misuse or damage beyond normal wear
- Items without original Return Authorization number
- Items returned without proper packaging
Special Cases
Damaged or Defective Items
If you receive a damaged or defective IDP, contact us immediately with photos of the damage. We'll typically replace the item at no cost or issue a full refund.
Lost or Stolen Items
If your IDP is lost or stolen after delivery, we can issue a replacement for a small fee. Contact our support team for details on replacement options.
International Returns
For international customers, return shipping is free via standard international mail. Expedited return shipping is available at customer's expense.
Frequently Asked Questions
Can I return a digital IDP?
No, digital IDPs are non-refundable once delivered to your email. However, if there's an error in your digital document, we'll correct it at no charge.
Do I need to use the prepaid return label?
Yes, you must use the prepaid return label provided by our support team. Returns without proper authorization may not be accepted.
How long does the refund take?
After we receive and inspect your return, refunds are typically processed within 5-10 business days. Your bank may take an additional 3-5 business days to credit the amount.
What if I don't receive my return authorization?
If you don't receive your RA number within 24 hours, check your spam folder or contact us directly at [email protected].
Can I return items purchased from third-party sellers?
Returns are only accepted for items purchased directly from International Driving Association. Items from third-party sellers must be returned through their respective return policies.